House Rules & Terms of Your Stay

ShadyAiHotel House Policies

Take a few minutes to read through our house rules before you arrive so everything runs smoothly and comfortably during your stay. The essentials are outlined below.

Check-In, Check-Out and Timing

  • Check-in: from 2:00 PM
  • Check-out: by 12:00 PM
  • Early check-in: offered subject to room availability; please let us know at least 12 hours ahead if you plan to arrive between 9:00 AM and 2:00 PM.
  • Late check-out: subject to availability. Checking out between 12:00 PM and 5:00 PM carries a fee of 50% of one night's room rate; checking out after 5:00 PM carries a fee equal to one night's room rate.
  • Leaving earlier than planned: please confirm your departure date at check-in. Changing your return date without penalty is possible only where your rate plan allows it. For prepaid bookings, the terms in your confirmation take precedence.

Reservations, Payment and Cancellations

  • Cancellation and prepayment conditions differ by room type — please read the terms shown when you book and confirm your room before arrival.
  • We accept international credit cards for prepayment and to guarantee reservations. The card used for the booking must be presented at check-in.
  • If you are booking on behalf of someone else, please contact the hotel directly to arrange payment details.
  • Cheques of any kind are not accepted for payment.
  • Credit card charges are settled in Thai baht at the daily exchange rate. Currency conversion by your bank or card company happens outside our control and rates may fluctuate.

Guest Age and ID Requirements

  • Guests must be at least 18 years old to make a booking and stay independently, and must show a valid photo ID.
  • Alcohol may only be served to guests aged 20 or over under Thai law, with valid photo identification.
  • A passport or Thai national ID card must be presented at check-in. Some promotional rates may also require a photo ID and/or membership card.
  • Visitors who are not staying at the hotel must show an ID card or passport whenever entering the premises.

Families, Extra Beds and Baby Cots

  • Each room accommodates 2 adults, with a maximum of 3 guests including children.
  • Children under 12 sharing existing bedding stay free of charge (breakfast not included). Guests aged 12 and over count as the third guest.
  • Extra beds are available on request for an additional per-bed fee, with a breakfast option available. A maximum of 1 extra bed is allowed, in selected room types only, and must be requested in advance and confirmed by the hotel.
  • One complimentary baby cot with bedding is available for children up to 2 years old, subject to room type.
  • Additional guests beyond the room's occupancy who are not using an extra bed may incur a charge of 500 THB per person.

Property Rules and Facilities

  • All guest rooms are non-smoking. Smoking is not permitted in restaurants, bars, meeting rooms or public areas; designated smoking areas are provided. Smoking in public areas incurs a 2,000 THB cleaning fee, and smoking in a non-smoking room incurs a 5,000 THB cleaning fee.
  • Pets are not allowed on the property. A fine of 2,000 THB, or the value of any damage caused, applies for violations.
  • Please dress politely in all restaurants and shared facilities.
  • The fitness centre and swimming pool are open to in-house guests, members and guests paying per visit only.
  • Outside food and drinks may not be consumed in the restaurants, and pets and smoking are not permitted there or in the surrounding area.
  • Durian and mangosteen may not be taken to guest rooms; they may be enjoyed in the pool area.
  • As part of our Green Program, guests may choose to extend towel laundry by one day or more.

Common Questions Answered

What time is check-in and check-out at S Hadyai Hotel?
Check-in begins at 2:00 PM and check-out is by 12:00 PM. Early check-in and late check-out depend on room availability; please contact the hotel in advance to confirm.
Is early check-in or late check-out available?
Early check-in is offered subject to availability — please notify the hotel at least 12 hours before arrival if you need to check in between 9:00 AM and 2:00 PM. Late check-out is also subject to availability; check-out between 12:00 PM and 5:00 PM incurs a fee equal to 50% of one night's room rate, and check-out after 5:00 PM incurs a fee equal to one night's room rate.
What is the cancellation and prepayment policy?
Cancellation and prepayment terms vary by room type. Please review the booking conditions shown at the time of reservation and confirm the room before arrival. For prepaid reservations, the terms stated in your confirmation apply.
Is the hotel family-friendly, and what are the rules for children?
Yes. Each room accommodates 2 adults (up to 3 guests including children). Children under 12 sharing existing bedding stay free of charge (breakfast not included); guests aged 12 and over are counted as the third guest. Extra beds are available on request with an additional fee, subject to room type and hotel confirmation, and a complimentary baby cot is available for children up to 2 years old.
Is smoking allowed at the hotel?
All guest rooms are non-smoking. Smoking is not permitted in restaurants, bars, meeting rooms or public areas; designated smoking areas are provided. A cleaning fee of 2,000 THB applies for smoking in public areas, and 5,000 THB for smoking in a non-smoking room.
Are pets allowed at S Hadyai Hotel?
Pets are not permitted on the property. A fine of 2,000 THB, or the equivalent value of any damage caused, applies for violations.
What identification is required at check-in?
Guests must present a valid photo ID — a passport or Thai national ID card — at check-in. Some promotional rates may also require a photo ID and/or membership card. Guests must be at least 18 years old to book and stay.

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These policies apply to every reservation at ShadyAiHotel and are designed to keep your stay comfortable and predictable. If a detail here differs from the terms in your booking confirmation, the confirmation takes precedence. For anything unclear, contact the hotel directly before you arrive.