S HADYAI HOTEL — Frequently Asked Questions
Get straightforward answers about staying at S HADYAI HOTEL, covering hotel services and guest rooms as well as reservations, transportation, dining and billing. Explore the sections below to plan your visit with confidence.
Hotel Information
Can I smoke in the rooms or elsewhere on the property?
Smoking is prohibited in all guest rooms, and breaking this rule incurs a cleaning fee of ฿2,000–5,000. A designated smoking area is available outside the hotel building.
Do you offer high-speed wireless internet?
Yes. Wi-Fi is free in all guest rooms and public areas. Free-to-use computers are also provided next to the Reception counter on the 1st floor.
Do you have a fitness center, and what are its hours?
Yes, a fitness center is available and open every day from 06.30 to 22.00.
Do you provide a computer station?
Yes, the computer station is on the 1st floor and is available 24 hours a day.
Is there a swimming pool at the hotel?
Yes, the pool uses a salt water filtration system and is open daily from 06.30 to 22.00.
Do you have a spa, and when is it open?
S HADYAI HOTEL does not have its own spa. Our concierge team is happy to suggest a nearby spa — just ask at the concierge desk.
Can I bring my pet to S HADYAI HOTEL?
Unfortunately, pets are not allowed anywhere on the property.
Guest Rooms
When can I check in and check out?
Check-in starts at 2 PM, and check-out is at 12 noon.
Is early check-in possible?
Early check-in may be arranged on arrival, but it cannot be guaranteed.
Is a late check-out available?
Late check-out carries a fee of 50% of the contract rate and depends on room availability. We are also glad to store your luggage free of charge after check-out.
Do you offer luggage storage before check-in or after check-out?
Yes, we are happy to keep your luggage in our storage room at no charge before check-in or after check-out.
Do you have rooms for more than 3 guests?
Our FAMILY SUITE accommodates 4 people, and there is only one room of this type. We suggest reserving 2 rooms instead.
Do you have connecting rooms?
No, the hotel does not offer connecting rooms. We suggest reserving 2 rooms instead.
Can I get an extra bed or crib, and does it cost anything?
An extra bed is available (except in the Standard room); please contact us to arrange it, as an additional charge applies. Cribs are provided free of charge.
How old must I be to check in?
Guests must be 18 or older and show a valid ID at check-in.
Do I need ID or a passport to check in?
Yes, you must present valid government-issued identification at check-in.
Do you charge a fee for early departure?
Yes, an early departure fee equal to the full length of stay at the contract rate applies.
Does the room rate include breakfast?
Please refer to your package or room offer for details.
Can children stay for free?
Children aged 4 and under may stay free of charge in existing bedding when accompanied by an adult.
Which amenities are provided in the rooms?
Every guest room comes with a comfortable mattress with Micro Gel Topper, soft and firm pillows, a 40-inch LED TV, hair dryer, mini fridge, in-room safe, bathrobe, slippers, desk, curtains, laundry bag, rain shower, bathroom amenities, bottled water, coffee and herbal tea, and Wi-Fi access.
Reservations
I booked through a site other than the hotel website and need to change my reservation. What should I do?
Please contact the booking agent or website you used, since they must make the change to your reservation.
What are your deposit and cancellation policies?
A deposit of ฿1,000 by cash or credit card is required at check-in. Your security deposit may be refunded once your room has been inspected at departure. A cancellation fee applies if you do not give us or your travel agent sufficient notice before the cancellation due date. Cancellation policies differ by reservation, so please review the terms and conditions of your booking.
Is a credit card required to book a room?
Yes, a credit card is needed at booking to guarantee your room. Your card is not charged at the time of booking; it is only charged if you cancel outside our cancellation policy or fail to arrive on the arrival date without notice. We accept VISA, Mastercard, JCB, American Express and Diners.
Getting Here & Transportation
How can I reach the hotel?
Please see our Maps & Directions on the HOTEL LOCATION page.
Is an airport transfer service available?
Yes, please contact us to arrange it.
Do you have onsite parking, what does it cost, and is it part of my room rate?
Yes, onsite parking is available in front of the hotel, with additional parking less than 100 meters away. This service is free of charge.
Dining
When are the restaurant, bar and lounge open?
ORGANICE RESTAURANT, our main restaurant, serves simple, delicious and healthy dishes from a varied gourmet menu and is open from 06.30 to 23.00. SOUL BAR is a delightfully cozy venue offering fine coffee and tea with a selection of homemade cakes and pastries, open from 11.00 to 22.00.
Billing & Accounting
Who should I call with questions about my bill?
You can call the S HADYAI HOTEL general line at +66(0)74 209761-2 or +66(0)954 309 232 with any questions about your bill, and please ask for the accounting department.
Which payment methods can I use for my room?
We accept cash and all major credit and debit cards. Checks are not accepted.
Contact & Explore
Contact the S HADYAI HOTEL reservations team at +66(0) 7420 9761-2 or +66(0)9 5430 5232, or fax +66(0) 7420 9763. Follow us and find more information through the links below.
S HADYAI HOTEL © 2017
Still have a question that isn't covered here? The S HADYAI HOTEL team is ready to help with room details, arrival arrangements and anything else you need for a smooth stay. Reach out through the contact details above, or explore the linked pages for more on the hotel.